Dwayne D. Jakes & Associates SM

Management Systems, LLC

Dwayne D. Jakes & Associates Management Systems, LLC

Management and Business Consulting For The New Economy

Architects of People Commerce Development Systems (PCDS) SM

How Do You Plan to Have Your Company Succeed in this New Business Climate?

At Dwayne D. Jakes & Associates Management Systems, We Have A Proven Track Record of Success.

Dwayne D. Jakes & Associates Management Systems, LLC is unique among management consulting support services for its developmental work in organizational design. Since 1990, the firm has supported clients in the development of high productivity organizations, C2M, B2B, B2C, B2G operations, and management systems.

Dwayne D. Jakes & Associates Management Systems, LLC utilizes recent advances in understanding people at work to help companies capitalize on organizational potential that remains illusive to their traditional practices.

According to Dr. Dwayne D. Jakes, CPCM the firms Managing Director, “research now makes it possible for companies to precisely and dramatically improve the performance, productivity and satisfaction of employees. A step increase in results…25%, 50%, 75%, 100% or better is generally possible.

Our Mission:

Our Mission is to satisfy our clients’ professional, administrative and managerial needs by providing them a wide variety of superior management consultative procurement support services and solutions with higher reliability and quality than any similar enterprise in the world.

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Vision:

¨ To develop strong presence and momentum in the growing Professional Management Consulting knowledge based service industry.

¨ To gain a competitive advantage by calculating the Financial Value- Added- Results of General Management, Business, Consulting and Human Resources Initiatives.

¨ Maintain total debt total capital at 40% or less.

¨ To be recognized as a management consulting business with an especially high sense of responsibility to our employees and constituencies.

¨ To anticipate our clients’ requirements and provide them with extraordinary services which meet and exceed their quality, market niche and professional management consulting needs in the most cost-efficient, economical, and cost-effective manner.

¨ To ensure our management consulting team engagements and processes are of the highest caliber and appropriate to the new ever- changing business economy.

¨ Direct and manage the company’s international management consulting business opportunities as it continues to develop.

¨ To ensure professional management consulting services are available, accessible and affordable to small, medium and large businesses throughout the world.

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Management Profile:

Name: Dwayne D. Jakes, D. B. A.,

Managing Director, Dwayne D. Jakes & Associates Management Systems, LLC

Education: Doctor of Business Administration, California Coast University, Santa

Ana, California

Master of Business Administration, California Coast University, Santa

Ana, California

Master of Science in Human Resources Management, Troy State

University, Troy, Alabama

Bachelor of Science in Political Science, Tuskegee University, Tuskegee,

Alabama

Certification: Certified Minority Supplier

Certified Professional Consultant to Management (CPCM)

Certified Professional Contracts Manager (CPCM)

Certified Management Consultant (CMC)

Certified Management Accountant (CMA)

Certified in Financial Management (CFM)

Small Disadvantaged Business (SDB) Certification

Senior Professional Human Resources (SPHR)

Organizational

Affiliations: American Association of Home Based Businesses (AAHBB)

American Home Business Association (AHBA)

American Management Association (AMA)

American Small Business Association (ASBA)

American Society of Training & Development (ASTD)

AllBusiness.com,

Beacon Project

Business.com,

Div2000.com

ExportHotline.com

Georgia Minority Supplier Development Council

Home Office Association of America (HOAA)

Institute of Management Consultants USA Inc. (IMC USA)

National Association of Black & Minority Consultants (NABMC)

National Association for the Self- Employed (NASE)

National Bureau of Certified Consultants, Inc. (NBCC)

National Business Association (NBA)

National Contract Management Association

National Federation of Independent Business (NFIB)

National Minority Supplier Development Council

National Minority Technology Council

National Small Business United (NSBU)

Service Corps of Retired Executives (S.C.O.R.E.)

Society for Human Resources Management (SHRM)

The Entrepreneurship Institute

The Project Management Institute

Listings: Central Contractor Registration System (CCR) (Federal Government)

Consolidated Government Of Columbus, Georgia, Purchasing Division

Consultants & Consulting Organizations Directory

Commerce Business Daily (CBD)

Directory of Management Consultants

Electronic Posting System (EPS)

ExporTel Global Business Directory

Federal Business Opportunity Acquisition Notification Services

Georgia Department Administrative Services, State Purchasing Office

Georgia Tech Procurement Assistance Center

GPAC’s Electronic Bid-Match Service

GovCon’s Bid-Radar Service

Procurement Marketing and Access Network (PRO-Net)

Trade Mission Online (TMO) Export Profile

Trade Net’s Export Advisor

U.S. Business Directory/2001 Buyer’s Guide to U.S. Products & Services

U.S. Department of Commerce Minority Business Development Agency

1998 Outstanding Young Men of America Directory

Dr. Dwayne D. Jakes is Managing Director of Dwayne D. Jakes & Associates Management Systems, LLC and is considered a leading authority in People Commerce Development Systems Design. He was formerly employed by PepsiCo, Woolworth Corporation, Interstate Brands Inc., (Dolly Madison Cakes), FieldCrest Cannon, Inc., Muscogee County School District, Tuskegee University, Swift Denim Textile Inc., Kinnett Dairies, Inc., & Direct General Insurance Corporation. His work is widely praised by executives around the world. Clients’ have nicknamed him, “the architect of people commerce development systems.”

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The Firm:

Team Profile

Dwayne D. Jakes & Associates Management Systems, LLC is not your average consulting firm. Most others promise everything and deliver little. We are a management and business consulting support services firm specializing in improving management and people development in major businesses and government around the world. The firm is a developer of people commerce technology, a facilitator of creating financial value adding performance improvement in Consultant-to-Management C2M, Business- to-Business B2B, Business-to-Consumer B2C, and Business-to-Government B2G operations. We are a developer of sophisticated people commerce performance enhancing management systems and a medium for the transfer of this technology.

Then you ask what am I paying for? Personal results oriented strategic business plans are tailored for your individual market niche. Our service operations of focus are in four complementary areas, 1) management consulting workforce productivity solutions, 2) knowledge and service worker performance, 3) Customer Relationship Management performance improvement methods and 4) the transformation and implementation of traditional Fortune 500 internal corporate trainers into people commerce development consultants. In each area, the firm provides a broad range of client driven services to meet the characteristic needs of many industries, the unique needs of individual needs of individual companies, and the common need shared by many businesses. Drawing from an extensive base of research field proven technology, and client work that deals with an extensive array of people commerce development issues, the firm is unique in its competence to design precise performance improvement solutions and proficiently support their implementation.

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Client Services:

Today’s business performance is more dependent than ever on human capabilities. Affect, empathy, interest, will, concern, initiative, perception, quality, service, and so on in all functions and all levels of responsibilities.

People and organizations are the competitive difference for more or more organizations. This is much different than the 20^th century in which machines and technology made the difference, and the goal was automation for greater consistency. It’s a new day. The rules may be the same, but guiding principles have changed dramatically.

Founded in 1990 to focus on management consulting and service operations improvement, Dwayne D. Jakes & Associates Management Systems, LLC now provides an integrated portfolio of people and organizational work performance improvement services to meet both the strategic and tactical business needs of organizations throughout the world and in every industry sector. That is our product. We will advise your company on the next approach for your

Management/Professional Portfolio:

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Grow your Business:

What Plans Does Your Organization Have For Creating Financial Value?

We can help you consider both. If you don’t know what the competition is doing, you will have a hard time getting ahead of them. Dwayne D. Jakes & Associates Management Systems, LLC is the leader in gathering and presenting the diagnostic analysis information and implementation you need to keep your company on top.

We present comprehensive analysis of specific markets in forms that can be understood and implemented. Contact us for the answers your company needs.

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PROFESSIONAL CODE OF ETHICS:

1. The Firm will be certain of their qualifications to perform any assignment that they accept from a client.

2. The Firm will not seek a client engagement if a conflict of interest is known to exist.

3. The Firm will accept only those assignments that have the potential of providing a genuine benefit to the client.

4. The Firm will have a basic writing to clients in order to set forth the scope of the consulting engagement.

5. The Firm will be truthful and forthright with clients and will serve said clients with honesty while maintaining an attitude of objectivity.

6. The Firm will respect all information relating to clients as confidential and will not disclose said information at any time without the specific consent of the client.

7. The Firm will, at all times, demonstrate throughout their actions the honor and dignity of the consulting profession.

8. The firm will assign staff to client engagements in accord with their experience, knowledge, and expertise.

9. The Firm will agree independently and in advance on the basis for our fees and expenses that are reasonable, legitimate, and commensurate with the services we deliver and the responsibility we accept.

10. The Firm will disclose to our clients in advance any fees or commissions that we will receive for equipment, supplies or services we recommend to our clients.

11. The Firm will not advertise our services in a deceptive manner and will not misrepresent the consulting profession, consulting firms, or sole practitioners.

12. The Firm will respect the intellectual property rights of our clients, other consulting firms, and sole practitioners and will not use proprietary information or methodologies without permission.

13. The Firm will serve our clients with integrity, competence, and trustworthiness.

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Success Stories:

What Our Clients Are Saying

Jones and Jones Enterprises were about to file bankruptcy. They could not keep talented personnel they were losing clients due to poor management decisions and customer service. With no capital to invest in training and technology, business operations were falling behind.

Fortunately, one of the management team contacted Dwayne D Jakes & Associates Management Systems, LLC and invited our professional staff in to have a look.

Through our extensive management evaluation and recommendations of an aggressive public relations and strategic marketing plan, the company is now ranked number 1 in several states in total revenue gained from Tax Preparation, Accounting & Bookkeeping up from Number 30 our business solutions were detailed specifically for Jones and Jones Enterprises, not just repackaged from our last clients’ recommendations. Our solutions created a savings of 18% in total operational expenses.

The growth of Jones and Jones Enterprises has improved the lives of all their employees and the community in which they live and work. Melvin F. Jones II, Chief Executive Officer, Jones and Jones Enterprises. Affiliates: LaCo Services, LaCo Fast Tax Accounting & Bookkeeping, Money Makers 2000, Unique Services A1Credithelp, and AJ ’s Tax Services.

Dwayne D. Jakes & Associates Management Systems, LLC demonstrates proactive leadership in the management of workforce productivity and diversity. They accomplish these efforts through agreement and articulation of the vision, clear focus on the goals, and active participation and achievement of results. He helped our company achieve 14% revenue growth, exceed its profit budget by 20%, while reducing by turnover 15%. David M. Reeves, Regional Sales Executive, SFI Technologies (Search Financials).

Dr. Jakes believes the achievement of organizational or service objectives requires the development of business or service strategies. Plans can then be developed for implementing the strategies. He states such strategies and plans can be developed by senior managers alone, but are more likely to get more commitment to them if you encourage employee participation in their development and implementation. He believes identifying the critical processes, reviewing your management structure, and encouraging effective employee participation can carry out these objectives. Karen A. Jakes, Associate Director- Tandem Technical Support, TSYS.

As a certified management consultant, Dr. Jakes is constantly faced with the challenge of designing strategy and policy for his clients. He recommended Total Quality Management as an effective strategy for the overall development of an organization. To ensure that his TQM program was a success, he developed a training proposal, which divided the training curriculum into two areas: (1) Effective Leadership: (2) Quality. These improvements helped us achieve a 3,000,000 turnaround in profits. Ronald Morgan, Manager, Industrial Chemistry, L’OREAL USA Products, Inc. We can do the same for you.

Dwayne D. Jakes & Associates Management Systems, LLC conducted a restructuring and reengineering diagnostic to help my organization identify obstacles, prioritize issues, improve communications, and overcome barriers to change. Dr. Jakes believes that organizations should develop effective communications up, down and across the organization, and take action on what is communicated between all suppliers and customers. He trained our employees to evaluate the situation and define their objectives, plan to fully achieve those objectives, and implement the plans. David Jackson, Co-Owner, Priority Automotive Group.

Dwayne D. Jakes & Associates Management Systems, LLC helped Habersham Accounting achieve a 40% increase in revenue from designated financial services by marketing and selling to businesses, and by effective account management and customer service. After a thorough investigation of our processes they suggested and implemented a Gainsharing System. It is a process of activity where the employees receive regular cash payments (these payments are made quarterly or monthly depending on how feasible it is to produce costs and financial performance figures on a monthly or quarterly basis. The payments come out as Gains the organization has made through joint efforts of managers and employees. These Gains may be cost savings or improved income, or both. Jimmy D. Habersham II, President, Habersham Accounting.

Dwayne D Jakes & Associates Management Systems, LLC provided superior Management Consultation expertise. He utilized Financial Analysis, Accounting, Bookkeeping, Electronic Tax Filing preparation, Rapid Tax Refunding, QIK Checks, Direct Deposits, Refund Anticipated Loan, Bonus Direct, Bonus Deposit, RAL Direct and excellent customer service to my consumer finance/loan originator organization. My profit margin increased 700% from the previous year. The Consulting Engagement was rewarding and beneficial to both organizations. We have now fully integrated tax preparation into our portfolio of services offered. Robert Yarborough, President, Southern Discount Loans & Taxes.

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FAQs:

Typical Client Concerns and Questions

1. What are the key measures of success within the firm?

2. How does Dwayne D. Jakes & Associates Management Systems, LLC value its Knowledge Management?

3. What type of engagements or projects does your firm work on?

4. What is the general turn around time for project request?

5. What is People Commerce Development?

6. What is Customer Relationship Management?

7. What does CPCM signify?

8. Why engage the services of a CPCM?

9. Will this consultant show me up?

10. Will this consultant be acceptable to other people in my organization?

11. Is this consultant working to understand my situation (rapport building)?

12. Will the consultant keep to my organization pace?

13. Will this consultant push me to hard to quickly?

14. What type of implementations will this consultant deliver?

15. If I speak openly will this consultant respect what I say?

16. How confidential is this conversation?

17. Will I be able to control this consultant?

18. Will my boss ask why I am not doing this project internally?

19. Will this consultant say no to anything I ask him or her to do?

20. What will I do when the consultant is gone?

21. How much is there a threat to me by working with this consultant?

22. Will the proposed solution be practical?

23. What is this going to cost?

24. How long are all of these engagements going to take?

25. How good are the consultant’s technical analysis skills?

26. Can this consultant create financial value-added?

27. What is in this for me?

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WHAT DOES CPCM SIGNIFY?

CPCM is a Certified Professional Consultant to Management who meets specific requirements of character, education, experience, competence and ethics. He or she practices as a consultant subject to actions that maintain the high standards of dignity and performance required of all certified members of NBCC/National Bureau of Certified Consultants, Inc. Headquartered in San Diego, CA.

WHY ENGAGE THE SERVICES OF A CPCM?

v The appellation of CPCM is authorized only through the issuance of the Certificate of Certification.

v The tenure requirement for certification assures the client of the CPCM competence and experience.

v The appellation of the CPCM is required to have the necessary qualifications before accepting a consulting engagement.

v CPCM will submit references to clients upon request.

v The designation of CPCM emphasizes that the consultant is a member of a national organization dedicated to the highest standards of ethics in the consulting profession.

v Clients may contact NBCC for additional information on the certification standards.

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Contact Us:

We will assist you, not dictate to you. We will be sure to give your company our highest level of attention.

Dwayne D. Jakes & Associates Management Systems, LLC

Dr. Dwayne D. Jakes, CPCM

Managing Director

7169 Midnight Sun Lane

Columbus, GA 31909-1845

Tel: 706-561-5346

Fax: 706-561-5346

E-mail: ddjakes@ddjakes.com

URL: http://www.ddjakes.com

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Dwayne D. Jakes & Associates Management Systems, LLC

The Firm:

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Client Services:

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Experience:

We Know Your Business

Entertainment

Publishing

Grow your Business:

Success Stories:

What Our Clients Are Saying

Contact Us:

Columbus, GA 31909-1845

Tel: 706-561-5346